Logging to the “Tarjetas” (cards) section, select the card you prefer, fill in the online Form and upload the documents that may be necessary depending on your application.

Your Creska Virtual Account must be active and you must have sufficient balance to pay the card’s annual fee.

• • Be older than 18 years of age.
  • Have Creska Virtual Account active.
  • Current and valid national identity document.
  • Current and valid passport *
  • Address proof no older than 3 months (Utilities Invoice, Bank Statement of Account, RIF, RUC, NIT or EIN number, among others, as Tax Registration)

  Have available in your Virtual Account the amount of the annual fee. Consult “Comisiones” (Fees) here.

* In case the passport has expired less than 2 years ago, you must attach current and valid Driver’s License.

• • Be older than 18 years of age.
  • Have Creska Virtual Account active.
  • Current and valid national identity document.
  • Current and valid passport *
  • Address proof no older than 3 months (Utilities Invoice, Bank Statement of Account, RIF, RUC, NIT or EIN number, among others, as Tax Registration)
  • Have available in your Virtual Account the amount of the annual fee. Consult “Comisiones” (Fees) here.

The card renewal is automatic a few months prior to its expiration date, before charging your Virtual Account with the renewal fee.

It is charged each year on the card’s date of issue.

Each Creska customer can request a Prepaid Card for each available category: Creskard Platinum, Elite, and VIP Club.

Additionally, they can request additional cards for family members, which can be linked to the primary customer’s account.

Yes, your card will be sent to the address you indicate at the time you apply for it. Sending charges apply.

For security measures, all cards, no matter their category, are delivered inactive.

Once received, contact our Customer Attention Center to request activation.

In accordance with the established Compliance Policies for the Prevention of Money Laundering, the minimum reload amount is USD 5.00, and the maximum amount will depend on the category of the requested card.

Monday through Friday, from 08:30 a.m. to 05:00 p.m., cards recharge approvals take approximately 30 minutes. After 05:01 p.m. and up to 09:00 p.m., as well as on weekends and holidays, recharges are made every two (2) hours.

If you access your Creska Virtual Account from the web page, you must select the ”Cuentas” (Accounts) from the Options Menu and then click on the Card Number you wish to consult.

If you logging from the Creska APP, the start screen will show the balance of your Card. If you wish to see the transactions, you must click on the Card number you wish to consult.

The daily ATM withdrawal limit is subject to the selected card category.